Privacy Policy

Introduction

Hotel Astoria ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us in any way.

Please read this Privacy Policy carefully to understand our practices regarding your personal data. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide to Us

• Contact information (such as name, email address, phone number, and postal address)
• Reservation details and preferences
• Payment information
• Information you provide when completing forms on our website, including when making inquiries or requesting information
• Information you provide when participating in surveys, promotions, or events
• Communications you send to us, including emails and messages through our contact forms

Information We Collect Automatically

• Technical information about your device and browsing actions (IP address, browser type and version, operating system, referral source, pages viewed, and navigation paths)
• Information collected through cookies and similar technologies (see our Cookie Policy for more details)

Information from Third Parties

• Information from booking platforms and travel agencies when you make reservations through them
• Information from social media platforms when you interact with our social media accounts

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services, including processing reservations and handling payments
• To communicate with you about your reservation, stay, or inquiry
• To personalize and improve your experience at our hotel
• To send you marketing communications about our services, promotions, and events (when you have consented to receive such communications)
• To conduct surveys and gather feedback to improve our services
• To comply with legal obligations and protect our legitimate business interests
• To prevent fraud and ensure the security of our website and services

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract: When we need to process your information to fulfill our contractual obligations to you, such as processing your reservation.
• Legitimate interests: When processing is necessary for our legitimate interests, such as improving our services, preventing fraud, or ensuring the security of our systems.
• Consent: When you have given us explicit consent to process your information for a specific purpose, such as sending you marketing communications.
• Legal obligation: When we need to process your information to comply with a legal obligation.

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

• Service providers: Third parties that help us operate our business and provide our services, such as payment processors, IT service providers, and marketing agencies.
• Business partners: Companies we work with to offer certain services or promotions, such as travel agencies and booking platforms.
• Regulatory authorities and law enforcement: When required by law or to protect our rights and interests.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Rectification: The right to request correction of any inaccurate or incomplete personal information we hold about you.
• Erasure: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request that we temporarily or permanently stop processing some or all of your personal information.
• Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to our processing of your personal information in certain circumstances.
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Children's Privacy

Our website and services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.